Privacy Policy

At Nélaya, we place great importance on protecting your personal data. In this privacy policy, we explain which data we collect, why we collect it, and how we handle it.

Which data do we collect?

When you use our website, we may collect the following data:

• Name

• Email address

• Message sent through the contact form

• Data required to make an appointment through our booking tool

• Technical data such as IP address and browser information

Why do we collect this data?

We use your data for the following purposes:

• Answering questions sent through the contact form

• Managing appointments and reservations

• Improving our website and services

• Complying with legal obligations

Bookings

To schedule appointments, we use an external booking tool that is integrated with Shopify. The data you enter when making an appointment is used solely to manage your reservation.

Sharing data

We only share your personal data with third parties when this is necessary for the functioning of our website, such as:

• Shopify, for webshop hosting

• Booking software, for appointments

We never sell or rent your data to third parties.

Retention period

We do not keep personal data longer than necessary for the purpose for which it was collected, unless we are legally required to keep it for longer.

Your rights

You have the right to:

• Access your personal data

• Have your data corrected

• Have your data deleted

To do so, you can contact us through the contact form on our website.

Changes

Nélaya reserves the right to amend this privacy policy when necessary.